FAQs

About InsurePaws

• What is InsurePaws ?

  InsurePaws is a pet insurance company that pays you back for eligible vet expenses. Simply enroll in a plan, pay a small monthly fee, and if your pet gets sick or injured, submit your claim online—we’ll take care of the rest. Explore our plans to find one that is right for you and your pet. The Benefits of InsurePaws

  • Coverage you can afford. When you’re part of the InsurePaws family, you’ll get 100% of covered care reimbursed for a low monthly premium.
  • Any vet in Thailand, any time. You know your pet the best—choose any licensed vet, specialist, or hospital in Thailand that you trust.
  • Get reimbursed quickly. We’ll reimburse 100% of your vet bill in as little as 48 hours via direct deposit so you can get back to what matters most—like spending time with your pet.
  • Optional wellness and life benefits. Customize your plan to fit your family—complete with preventative care and loss of life benefits.

• Where is InsurePaws available ?

  InsurePaws is currently available in Thailand. With InsurePaws, you have the flexibility to keep your current vet or use a new vet if you’d like. Visit any vet, hospital, or specialist in Thailand worry-free.

• How is InsurePaws different from other pet insurance companies ?

  We’re glad you asked! At InsurePaws, we believe that pet insurance should be made accessible to everyone, and it shouldn’t be complicated. We’re dedicated to providing you and your pet the resources for proper medical care under no-nonsense and easy-to-understand policies. We’ll never tell you who to choose for your pet’s care within Thailand and you won’t ever experience hidden fees or deductibles when you choose one of our plans. You could say that we’re passionate about pets and making life easier for their parents. Why InsurePaws?

  -No hidden fees, ever.

  -100% reimbursement rate

  -Choose any vet in Thailand -File an online claim in minutes

  -Secured payment solution

• How do I purchase InsurePaws Plan ?

  We’re so happy you’re considering joining the InsurePaws family. To get started, visit our website and click Get a quote. Our step-by-step instructions will guide you from there. When it’s time to submit a claim, members can access their personalized Claim & Request Portal. If you ever need help, we’re a click away at help@devtest.local.

• What kind of policies does InsurePaws offer ?

  We have a plan that fits every shape, size, and breed! InsurePaws offers 5 different plans, depending on your needs and budget. They all cover illness, injuries, and accidents, plus you can add additional benefits like our Wellness Exam Plan, loss of life, and third-party liability. You can explore all our plans here.

• What types of pets does InsurePaws cover ?

  InsurePaws covers cats and dogs who reside in Thailand. To be eligible, your pet must be at least 12 weeks of age and not over 8 years (for dogs) and 10 years (for cats). InsurePaws has no breed restrictions.

Coverage information

• What does InsurePaws pet health insurance cover ?

  InsurePaws has your pet covered from nose to tail, including your pet’s treatments and healthcare costs in the event of an accident or illness.

  - Diagnostic exams like x-rays, blood work, and MRIs to get to the root of a new illness. - Accidents and injuries like broken bones and stitches.

  - Treatments like chemotherapy and surgery can cost a ton without insurance.

  - Parasites & infectious diseases won’t stand a chance with covered care.

  - Hereditary & congenital conditions. If it’s not a pre-existing condition, we’ll cover it.

  & more Want even more? Consider these optional benefits: Wellness Exam Plan Loss of Life Third-Party Liability Plan

• What does InsurePaws insurance plans not cover ?

  Unfortunately, our policies can’t cover everything that happens to your pet. But we don’t want there to be any surprises when it comes time to file your next pet insurance claim. Here’s a list of the most common exclusions we encounter during the claim process: - Routine or preventative health care (explore our optional Wellness Exam Plan here) - Pre-existing conditions (with some exceptions) - Conditions occurring within the 30 days for illness, 7 days for accidents, 6 months for cruciate ligament events policy waiting period that begins after purchase. - Cosmetic or elective services - Prescription diet - Behavioral medication or therapy - Pet daycare/boarding/grooming unless it is related to an illness or injury - Dental illness - Vaccination & more

• When does my policy start ?

  The policy effective date is typically one or two days after your sign-up for InsurePaws. After completing the registration online, keep an eye on your email. In one or two days you will receive your insurance number and confirmation—once you receive these items, your policy is in effect.

• How do I know what my plan covers ?

  You can review a summary of plan coverage here. After completing registration, we’ll email you easy step-by-step instructions to access the Claim & Request Portal where you can view and manage your policy and claims.

• Is my pet covered while traveling ?

  InsurePaws covers your pet’s medical expenses anywhere in Thailand—even if you’re traveling outside of your hometown. Visit any licensed vet, hospital, or specialist in Thailand, pay as you normally would, then submit your claim in minutes.

Account & service information

• How do I sign up ?

  We’re so happy you’re considering joining the InsurePaws family. To get started, visit our website and click Get a Quote. Our step-by-step instructions will guide you from there.

• How does InsurePaws pet insurance work ?

  We’ve made submitting a claim simple, so you can get back to what matters most—like spending time with your pet. Here’s how InsurePaws works: Step 1: Use any licensed vet in Thailand With InsurePaws, you have the flexibility to keep your current vet or use a new vet if you’d like. Visit any vet, hospital, or specialist in Thailand worry-free. Step 2: Submit a claim in minutes Using the Member Portal, answer a few quick questions, upload relevant documents, and we’ll take care of the rest. Here’s what we’ll need to process your claim: A final vet bill. We’ll need to know what your pet was treated for and how much you paid. Because we’ll reimburse you for your covered expenses, we’ll need to see a zero balance or that it was paid in full. Medical records. A complete medical history will help us process your claim quickly. Step 3: Get paid back fast Once your claim is approved, we’ll reimburse 100% of your vet bill in as little as 48 hours via direct deposit..

• What payment methods does InsurePaws accept ?

  We’re committed to making pet insurance simple—including accepting any debit or credit cards issued by VISA, MasterCard, and American Express; as well as Bank Transfer.

• How do I update my payment information ?

  After completing registration, we’ll email you easy step-by-step instructions to access the Claim & request Portal where you can manage your policy, including your payment information. Follow these simple steps:

  • Step 1: Go to Insurepaws.com and click to “Login & Claim” at the top of any page.
  • Step 2: Provide your email address and policy/insurance number
  • Step 3: Select " other requests" and provide your new information.

• Is my information safe ?

  Very. We value the privacy of the InsurePaws family, and you can review our Privacy Policy here. We’ve taken care to design the InsurePaws platform in compliance with all relevant privacy laws and implement strict security protocols to protect your personal information.