We are committed to assisting everyone. We have compiled frequently asked questions (FAQs) to facilitate your convenience. These frequently asked questions are designed to help clarify any doubts you may have and to guide you in contacting the appropriate department that can provide you with the answers you need.
Who is Insurepaws?
Insurepaws is the name of a marketing website used to promote a WRLIFE insurance product named InsurePaws. It is not a juristic entity.
Who owns the pet insurance product?
The pet insurance product is owned by Wrlife LLP
Who is your insurer?
Your insurer is Wrlife LLP
Whom did you pay your insurance premium to?
Option 1: You paid your insurance premium by credit card to Wrlife LLP ( please check you payment slip)
Option 2 : You paid your insurance premium by transfer to Assist International Services ( please check you payment slip)
Where should you send your claims to?
You should send your claims to : firstname.lastname@example.org and email@example.com
Where should you ask to be refunded?
You should request a refund from Wrlife LLP
Should I cancel my insurance policy?
We have given our notice for termination to Wrlife LLp based on their lack of responsiveness and inability to process the claims they are receiving in due time, we cannot guarantee that they will honor their obligations. Ultimately, the decision to cancel your insurance policy is up to you.
Should I cancel my credit card?
Ultimately, the decision to cancel your credit card is up to you. However, if you choose to cancel, make sure to inform to issue a different number to avoid any unauthorized debits to your account. Please follow the terms of conditions of Wrlife lLLP your insurer . It’s important to note that we cannot guarantee that Wrlife, your insurer, will honor their obligations.
We are trying our best to provide assistance, it is important to clarify that we do not bear any responsibilities in the claims and refund process only WRlife LLP takes all the decisions.
WRlife LLP , UK 44 Broadway Stratford , London E15 1XH General Insurer License number 5123 Insurance and Reinsurance broker licence number 16000457 ( all information are available on www.wrlife.net)
Assist International Services 284 (A4c) 1st Floor Soi Soonvijai 4, Rama 9Rd., Bangkapi, Huaykwang, Bangkok 10310 THAILAND. ( information are available on assistinter.com)