Dear policyholder,

WRLIFE, the provider of WRLIFE pet insurance, has instructed us to cease marketing WRLIFE pet insurance and as a result, WRLIFE pet insurance can no longer be obtained through InsurePaws.

We fully understand the importance of your claims under the pet insurance policies, however InsurePaws, being a marketing service provider, does not possess any power of decision in the claim process. InsurePaws operates as an intermediary for WRLIFE and is not the insurer itself.

Please direct all claim requests to Assist International Services Co Ltd at pet_claims@assistinter.com as they have been officially appointed by WRLIFE as their designated "Third-Party Administrator" responsible for handling and processing claims. Policyholders with queries regarding the renewal of their current WRLIFE pet insurance policies should contact WRLIFE directly at contact@wrlife.net.

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FAQ

We are committed to assisting everyone. We have compiled frequently asked questions (FAQs) to facilitate your convenience. These frequently asked questions are designed to help clarify any doubts you may have and to guide you in contacting the appropriate department that can provide you with the answers you need.

  • Who is Insurepaws?

    Insurepaws is the name of a marketing website used to promote a WRLIFE insurance product named InsurePaws. It is not a juristic entity.

  • Who owns the pet insurance product?

    The pet insurance product is owned by Wrlife LLP

  • Who is your insurer?

    Your insurer is Wrlife LLP

  • Whom did you pay your insurance premium to?

    Option 1: You paid your insurance premium by credit card to Wrlife LLP ( please check you payment slip)

    Option 2 : You paid your insurance premium by transfer to Assist International Services ( please check you payment slip)

  • Where should you send your claims to?

    You should send your claims to : pet_claims@assistinter.com and contact@wrlife.net

  • Where should you ask to be refunded?

    You should request a refund from Wrlife LLP

  • Should I cancel my insurance policy?

    We have given our notice for termination to Wrlife LLp based on their lack of responsiveness and inability to process the claims they are receiving in due time, we cannot guarantee that they will honor their obligations. Ultimately, the decision to cancel your insurance policy is up to you.

  • Should I cancel my credit card?

    Ultimately, the decision to cancel your credit card is up to you. However, if you choose to cancel, make sure to inform to issue a different number to avoid any unauthorized debits to your account. Please follow the terms of conditions of Wrlife lLLP your insurer . It’s important to note that we cannot guarantee that Wrlife, your insurer, will honor their obligations.

We are trying our best to provide assistance, it is important to clarify that we do not bear any responsibilities in the claims and refund process only WRlife LLP takes all the decisions.

WRlife LLP , UK 44 Broadway Stratford , London E15 1XH General Insurer License number 5123 Insurance and Reinsurance broker licence number 16000457 ( all information are available on www.wrlife.net)

Assist International Services 284 (A4c) 1st Floor Soi Soonvijai 4, Rama 9Rd., Bangkapi, Huaykwang, Bangkok 10310 THAILAND. ( information are available on assistinter.com)